Happy New Years
Emergent Coils is committed to having a better year than ever before. Our dedication and relationship with our customers is what has made us so successful. We work hard to answer most of the calls that come in during business hours. All the messages and emails that we receive we try to respond to within the hour. We understand that in this industry, customers need answers and products asap and means we have to do our job well and fast.
With that being said, there is always room for improvement. We understand that we need to be up to date on the latest, technology, software, products and materials. We need to use the quickest, and most reliable shipping companies in the business. We need to offer the best warranties, and be the best at fixing things that go wrong. We expect our Emergent Coils staff to not put the blame elsewhere but to work as efficient as possible in getting the coils our customers need when something doesn't ship right. 98% of our coils ship out perfectly. While that's a lot of happy customers, we expect it to be 100%
We want to thank our customers for trusting us with supplying them hot water coils, steam coils and steam distribution coils in the winter. We appreciate all the business that summer brings with chilled water coils, condenser coils and evaporator coils. We understand how crucial tube bundles and shell and tube heat exchangers are to you. Every customer has their Emergent Coils rep's cell phone and we are committed to helping you even during off hours. Here's to a successful 2018. Let us help your business grow.